Pedpo is here to help!

Known Issues

We don't currently have any known issues to report. Learn more about what you can do if you're experiencing an issue as per below;

• • Creating an Account and Username
• • Troubleshooting and Login Help
• • I Forgot My Password
• • How do I change my listing's location?
• • Will Pedpo add more categories?
• • Why wasn’t my market listing approved?
• • How do I turn on or off my notifications?
• • Will Pedpo publish my address?
• • How the payment process works between the buyer, seller and renter?
• • Does Pedpo allow items to be shipped?
• • Help Center - General safety tips
• • Safety tips for Housing for Rent/Sale

Creating an Account and Username

• To create an account from the app:
• 1. Download the Pedpo app from the App Store (iPhone) or Google Play Store (Android).
• 2. Once the app is installed, tap to open it.
• 3. Tap Sign Up then enter your email address and phone number (which will require a confirmation code), set a password, then confirm it again and tap Next. Enter your First and Last name, please be advised other users will be able to see your First name and photo only. Enter your Birthday (No user would be able to see your Birthday info), and then click on address or allow Pedpo app to acquire your location.
• 4. Agree to Terms and Conditions, this is a mandatory check box. Please do read the terms and conditions.
• 5. Click Signup. you'll be prompted to log into your email and confirm your email address.
• 6. After you confirm your email, you can easily log into the Pedpo app and enjoy it.

Troubleshooting and Login Help

• Restart your phone or tablet
  
  Always try restarting your phone or tablet first if you're having trouble with Pedpo.
  
  Check Internet connection
  If restarting your device doesn't help, please try using Pedpo both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.
  
  Uninstall and reinstall
  
  If restarting your device and checking your connection doesn't help, try deleting and reinstalling Pedpo:
  
  iPhone and iPad
• 1. From the Home screen, tap and hold the Pedpo app icon until it shakes.
• 2. Tap x on the app to delete it. Your photos and profile info will be saved by Pedpo, so you don’t have to do all the steps again.
• 3. Go to the App Store, reinstall Pedpo and then log in with your username and password.
• Android
  
• 1. Go to your phone or tablet's Settings and tap Applications > Manage Applications > Pedpo.
• 2. Tap Uninstall.
• 3. Go to the Google Play Store, reinstall Pedpo and then log in with your username and password.
• Still no luck?
  
• If these steps didn't resolve your problem, report the bug by filling-out the contact us form and selecting “Technical Issue” from the drop down list so we can investigate.

I Forgot My Password

• If you can't remember your password, you can reset it using your email address. If you're not able to reset your password this way, open the Pedpo app or website for additional help or contact us through the form available.
  
• Resetting your password using your email address.
  
• To reset your password, first open the Pedpo app. From there:
• Android
  
• 1. On the login screen, tap Forgot password? below Log In.
• 2. Enter the Email address you use for Pedpo.
• 3. Click on Recover Password button and follow the on-screen instructions.
• iPhone
  
• 1. On the login screen, tap Forgot password? below Log In.
• 2. Enter the Email address you use for Pedpo.
• 3. Click on Recover Password button and follow the on-screen instructions.

How do I change my listing's location?

• If you want to change a listing's location, follow these steps:
• 1. Tap “my items” at the bottom of the home page.
• 2. Tap Edit
• 3. Tap on the map at the bottom of the product or service page
• 4. Search or pin your new location
• 5. Tap Pin to change your listing’s location
• 6. Tap Submit

Will Pedpo add more categories?

• We’re continuously making changes to the app and website so more categories may be added in the future. In the meantime, select the category that best fits your listing or use the “Other” category.

Why wasn’t my market listing approved?

• You can buy, rent, sell or hire just about anything on Pedpo, but there are a couple exceptions.
• Your listing might have not been approved because it was considered as a prohibited item. Check our prohibited items list on our FAQ page.
• We remove listings that have been flagged as duplicates as well. We advise you to take your own photos instead of using the same image that might have been used by other sellers.
• If your listing was removed for none of the reasons above, please get in touch with us at info@pedpo.com.

How do I turn on or off my notifications?

• You can choose to receive notifications through, push notifications, email, SMS, when someone request to buy/hire or approves/declines your request. If you have notifications turned on, you can also select which sections that you want to receive notifications about.
• Turn notifications on or off
• To turn push notifications on or off:
• 1. Go to your profile and tap .
• 2. Tap Settings.
• 3. Tap Notifications and adjust your settings. Please be advised that you need to sign in or create an account if you would like to customize this to your preferences.

Will Pedpo publish my address?

• No. The location that’s shown in your listing is always approximate, and never an exact address, making it safe for you.

How the payment process works between the buyer and seller?

• Pedpo provides an online platform where users list and search for a range of items and services. However, the communication and negotiations involved between buyers, sellers and renters are the sole responsibility of the parties involved. Pedpo cannot provide refunds or assist with disputes. Check out our safety tips.

Does Pedpo allow items to be shipped?

• For safety reasons, we strongly advise buyers and sellers to avoid sending or receiving items via shipment. We discourage buyers from using pre-advanced payment methods. We strongly advise buyers and sellers to meet in person to exchange the item and cash payment, avoiding money orders and certified checks. Meeting in busy public areas like coffee shops and malls are recommended.

Help Center - General safety tips

• • There are thousands of great listings on Pedpo, be conscious of listings that seem too good to be true. Be aware of listings with unrealistically low prices or photos that obviously haven’t been taken by the owner.
• • Upon meeting if you can, check the house in person to ensure it meets all your requirements. We’re not held responsible for any purchase held between both parties.
• • Don’t wire money to anyone you haven’t met in person. Be vigilant of landlords, property owners and agents who claim they can’t meet in person until you provide a deposit.
• • Be extremely careful when sharing personal or financial information such as your bank account or social security number. Pedpo will never ask for your social security number or bank account information.
• • Beware of users with stories of financial or family trouble.
• • Don’t accept requests from anyone to verify your phone number via text or call.
  
• Whether you’re buying, selling, renting or hiring, these tips will help you do it safely:
• • We strongly discourage items being shipped out, it is best to meet in person. Be cautious when chatting with someone who is not local to your area.
• • Block and report any users in the app who misbehave.
• • Upon making a purchase, meet in a busy, public area, like a coffee shop or mall, during daylight.
• • Upon making a purchase, inspect the item in person to ensure the item is not broken or defective.
• • Bring a friend for help, in cases if the item you’ve arranged to rent, purchase or sell is expensive or too heavy for one person to carry.
• • Use Cash. Don’t share your financial information (e.g. Bank Account info, Credit Card info, PayPal login and password) with anyone. Don’t accept or attempt to pay with wire transfers, cashier’s checks, personal checks, money orders, or prepaid debit/gift cards. Please be advised Pedpo will not contact you to acquire any username, password or financial information.
• • Be vigilant for counterfeit items. It’s illegal to sell counterfeit items in most countries and on Pedpo. We suggest that you review the item to see if they’re genuine before purchase.
• • Be smart and trust your gut if anything raises a red flag. If someone refuses to meet in a public area, insists you come by yourself or changes the meeting place last minute, find another deal on Pedpo. There are many similar deals to choose from!
• If you're experiencing a problem that isn't covered in our Known Issues, please follow above troubleshooting steps. Keep in mind that you should always make sure you're running the latest version of the Pedpo app as well as the latest version of your phone or tablet's operating system before following above steps.